BURAQQ LIMITED (trading as “Horizon Minicab Service”), registration number of the Company: 14951815, TPH registered license number: (to be issued).These terms and conditions apply to the contract between you (the Customer) and Horizon Minicab Service when it provides car services to you.

1. Booking Confirmation and Cancellation
   1. Horizon Minicab Service may, in its absolute discretion and without liability, refuse to accept any booking without giving reasons.
   2. All accepted bookings are confirmed at the time of booking through one or more of the following methods: SMS, email, or oral confirmation. The Customer is liable for all applicable charges incurred from the time when the vehicle is assigned to the booking until completion of the assignment or, if sooner, cancellation.
   3. Customers may cancel their bookings in the following ways: For cash/card pre-book services, by calling the call centre (+44 (0) 20 8050 4898) or online.
   4. In the event of cancellation by the Customer or passenger(s), the Customer may be liable for cancellation charges.
2. Your Obligations
   You agree:
   1. To pay all charges arising from your use of the Services in accordance with these terms and conditions, whether payment is by direct transfer, direct debit, cheque, credit card, debit card, or cash.
   2. Not to use Horizon Minicab Service for any unlawful or illegal purpose and to comply with all applicable laws.
   3. That all personal information provided to us to receive the Services is true, accurate, and up-to-date.
   4. To treat Horizon Minicab Service employees, staff, and other customers with respect and not to be abusive or violent towards them.
   5. Not to consume alcohol while in a car, and we and/or the driver reserve the right to decline carriage to any person who, in our opinion, is intoxicated.
   6. To be responsible at all times for your luggage and acknowledge that no liability is accepted for the loss or damage to any transported luggage.
   7. To wear, and ensure that passengers wear, a seatbelt at all times while travelling in our vehicles.
   8. That if you cancel a booking outside the allowed time, you will be liable for and will pay the cancellation fee.
   9. That if you or another passenger travelling with you under your booking soils or damages the car, you will be liable.
   10. That if your credit/debit card details are stored by Horizon Minicab Service, it may charge cancellation or cleaning charges to that credit/debit card.
   11. Horizon Minicab Service has the right to subcontract services provided to nominated third parties.
3. Pricing and Charges
   1. Pricing
      1. Prices for our services can be obtained on request and will be provided automatically at the time of online bookings. Journeys within the M25 are priced on a fixed route basis between postal districts or on a dynamic mapping basis using the fastest route at the time the booking is made, where a fixed route does not apply. Journeys involving a leg outside of the M25 will be priced on a minimum charge, plus dynamic mapping calculation, unless otherwise agreed.
      2. We will review our prices from time to time and may vary them. For all customers, current prices for any booking will be visible by inputting the specific details of such booking on our web portal.
   2. Charges
   1. Charges are applicable for each service type. Items and bases of charging include, but are not limited to:
   2. A minimum fixed charge for every hiring.
   3. A charge for waiting time over a set threshold will be applicable as detailed in the Charges Section.
   4. In the event of a vehicle being soiled by a passenger, a 'soiling charge' will be applied. For details, please see our Charges Section.
   5. Cancellation charges as set out in our Cancellation Policy. For details, please see our Charges Section.
4. Extent of Horizon Minicab Service's Liability
   1. Any quoted pick-up or journey times are best estimates only. While we make reasonable efforts to convey passengers to their destinations in the shortest possible time, Horizon Minicab Service shall have no liability if a pick-up or journey time exceeds any estimate given or otherwise exceeds the Customer's or the passenger(s)' expectations for whatever reason. Horizon Minicab Service shall have no other liability to the Customer or the passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination.
   2. Horizon Minicab Service shall only be liable for losses suffered by a Customer that are a direct result of a breach by Horizon Minicab Service of these terms and conditions. Horizon Minicab Service shall have no liability for any damage, loss, costs, claims, or expenses (whether foreseeable or not) incurred or suffered by the Customer or the passenger(s) (other than in the event of death or personal injury) by virtue of eventualities or occurrences acts or omissions, including on the part of the driver, outside of the reasonable control of Horizon Minicab Service.
   3. It shall be for the Customer and/or the passenger(s) to ensure that valuable, unusual, or any other items are covered by appropriate insurance. Horizon Minicab Service cannot entertain any claim for loss of or damage to any such items.
   4. If Horizon Minicab Service cancels a booking, it shall have no liability to the Customer or intended passenger(s) if it has used reasonable endeavours to fulfil the booking and to notify the Customer of the cancellation. In such an event, Horizon Minicab Service may, with the Customer's consent, arrange for an alternative car service provider to fulfil the booking on its behalf.
   5. Any claim or complaint shall be notified by the Customer to Horizon Minicab Service within 30 days of the date of the invoice containing the relevant booking or within 30 days of the date of the journey.
5. Severance
   1. If any part of these terms and conditions is found to be unlawful, invalid, or unenforceable, that part shall be deemed to be deleted, and the remaining terms and conditions shall not be affected and shall continue to apply in full.
6. Third Party Rights
   1. No rights shall arise under or in connection with these terms and conditions to any person who is not a party to them.
7. Alteration to these Terms & Conditions
   1. Horizon Minicab Service reserves the right to alter or vary these terms and conditions in any respect at its absolute discretion. Notice of changes to these terms and conditions will be deemed served to all customers by the posting of a notice on the Horizon Minicab Service website. We suggest that you print and obtain a copy of these terms and conditions for your records.
8. Applicable Law
   1. The laws of England and Wales apply to these terms and conditions, and any dispute relating to the provision of services by Horizon Minicab Service shall be subject to the exclusive jurisdiction of the Courts of England and Wales.