Horizon Minicab

Menu

Privacy Policy

Effective Date: 17 July 2023 

This Privacy Policy explains how Buraqq Limited T/A Horizon Minicab Service (“we”) collects, uses, discloses, and protects the personal information of individuals (“you” or “passengers”) who utilize our private hire transportation services in London. We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and in compliance with applicable data protection laws. By using our services, you consent to the practices described in this Privacy Policy. 

  1. Information We Collect:

We may collect the following types of personal information: 

  • Contact Information: Name, address, email address, and phone number.
  • Booking Details: Date and time of the ride, pick-up and drop-off locations, and any specific instructions provided by you.
  • Payment Information: Credit card details, billing address, and payment history.
  • Location Data: GPS information to facilitate pick-up and drop-off services.
  • Communication History: Records of your correspondence with us, including any feedback or complaints.
  1. Use of Personal Information:

We may use your personal information for the following purposes: 

  • Providing Services: Managing and fulfilling your ride requests, including processing bookings, identifying suitable drivers, and communicating with you regarding your reservations.
  • Payment Processing: Processing payments, invoicing, and managing any refunds or disputes.
  • Customer Support: Addressing inquiries, providing assistance, and resolving issues.
  • Service Improvements: Analyzing usage patterns, conducting surveys, and gathering feedback to enhance our services.
  • Legal Compliance: Complying with applicable laws, regulations, and legal processes.
  • Marketing Communications: With your consent, sending promotional materials, updates, and special offers that may be of interest to you.
  1. Sharing of Personal Information:

We may share your personal information with third parties in the following circumstances: 

  • Service Providers: Engaging trusted service providers to assist in delivering our services, such as drivers, payment processors, IT support, and customer support.
  • Legal Compliance: Sharing information as required by law or in response to valid legal requests, including regulatory authorities, law enforcement agencies, or government entities.
  • Business Transfers: Transferring personal information in connection with a merger, acquisition, or sale of all or a portion of our business.
  • Your Consent: With your explicit consent, sharing your personal information for any other purposes not mentioned in this Privacy Policy.
  1. Data Retention:

We retain your personal information no longer than 3 years to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. 

  1. Data Security:

We employ reasonable physical, technical, and administrative safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. 

  1. Your Rights:

You have the right to access, correct, update, or delete your personal information. If you would like to exercise any of these rights or have any concerns regarding your personal information, please contact us using the details provided in Section 7. 

  1. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: 

Buraqq Limited T/A Horizon Minicab Service 

113 Rugby Road 

Dagenham, London 

RM9 4AH 

+44 (0) 20 8050 4898

  1. Updates to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be effective as of the date indicated at the beginning of the policy. 

By continuing to use our services after any updates, you acknowledge and agree to the revised Privacy Policy. 

Please note that this Privacy Policy applies solely to our private hire transportation services in London and does not govern the practices of third-party websites, platforms, or services that may be linked to or integrated with our services. 

Last Updated: 17 July 2023 

Scroll to Top