Privacy Policy for Horizon Minicab
At Horizon Minicab, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a booking, or use our minicab and airport transfer services.
We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal data:
Personal Identification Information
Full name
Email address
Phone number
Payment details
Travel details (pickup location, destination, date & time)
Booking & Service Information
Vehicle preferences
Special requests (e.g. child seats, accessibility needs)
Technical & Usage Data
IP address
Browser type and device information
Cookies and usage data for analytics and performance monitoring
2. How We Use Your Information
We collect and use your data for the following purposes:
To process bookings and manage taxi or airport transfer services
To communicate with you, including confirmations, updates, and service-related messages
To improve our services and website experience through analytics
To meet legal and regulatory obligations, including accounting and compliance requirements
3. Legal Basis for Processing
We process personal data under the following legal grounds:
Contractual necessity – to provide booked services
Consent – for marketing communications and non-essential cookies
Legitimate interests – to operate and improve our business while respecting your rights
Legal obligation – where required by law
4. Sharing Your Data
We may share your data only when necessary, including with:
Payment service providers for secure transaction processing
Service partners or drivers to complete your journey
Legal or regulatory authorities where required by law
We never sell your personal data to third parties.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, and accounting requirements. Once no longer required, your data is securely deleted or anonymized.
6. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right to access your data
Right to rectification of inaccurate or incomplete data
Right to erasure (right to be forgotten), subject to legal requirements
Right to restrict processing
Right to data portability
Right to object to processing, including direct marketing
To exercise any of these rights, please contact us using the details below.
7. Data Security
We take data security seriously and use appropriate technical and organizational measures to protect your information, including secure servers, encryption, and restricted access protocols.
8. Cookies and Tracking Technologies
Our website uses cookies to:
Improve website functionality
Analyze user behavior
Enhance user experience
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
9. International Data Transfers
If your personal data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to maintain GDPR-level protection.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We recommend reviewing this policy periodically.
11. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Horizon Minicab
Email: info@horizonminicab.com
Phone: +442080504898
Address: 113 Rugby Rd, London, Dagenham RM9 4AH, United Kingdom