Booking a minicab with us is quick and easy. You can book through our user-friendly website simply enter your pickup and drop-off locations, select your desired vehicle type, and choose your preferred date and time. Once you confirm your booking, you will receive a confirmation with all the details. Or you can call our 24/7 customer service for booking and enquiries.

We offer a diverse fleet of vehicles to cater to your specific needs. You can choose the vehicle that best suits your requirements and preferences when making your booking.

Yes, all our drivers are fully licensed and experienced professionals. They undergo rigorous screening and training processes to ensure your safety and provide you with a reliable and comfortable journey. Our drivers are knowledgeable about the local area and are committed to delivering exceptional service.

Absolutely! We specialize in airport transfers and provide seamless transportation to and from all major airports. Whether you’re travelling for business or leisure, our drivers will monitor your flight status to ensure timely pickups and drop-offs, taking the stress out of your airport travel.

We recommend booking your minicab as early as possible to secure your preferred date and time. While we strive to accommodate last-minute bookings, availability may be limited during peak times. To avoid any inconvenience, it’s advisable to book at least 24 hours in advance.

We offer various payment options for your convenience. You can pay for your ride using major credit cards, debit cards, or through our secure online payment gateway. Cash payments to the driver may also be available depending on your location and the service you choose.

We understand that flight schedules can change, and we monitor the flight status for all airport transfers. If your flight is delayed, there’s no need to worry. Our drivers will adjust the pickup time accordingly. If your flight arrives early, we will do our best to accommodate the new arrival time, subject to availability.

Every airport has a different spot for meeting. You can easily meet the driver according to the instructions. For your convenience, the meeting points at the airports are mentioned below:

• London Stansted Airport: Costa Coffee- (It is situated towards the left side of the Stansted Airport terminal. You can conveniently reach this point from the right end of the terminal where you conduct the process of international baggage claim.
• London Stansted Airport: Meeting Point- Express Set Down Point is the most convenient Pickup point. It is situated outside the Airport building, adjacent to the Arrivals gate. You can wait at Zone C and Zone D which are located outside the Arrivals section. You must inform the driver about the exact location where you will be waiting.
• Gatwick Airport North: Costa Coffee- It is positioned right outside the domestic arrivals point towards the left side. If you are behind the exit point then you will take a round towards the right side. Costa Coffee will be towards the opposite side of WHSmith.
• Gatwick Airport South: Costa Coffee (This point is opposite to the international baggage point towards the right side).
• Luton Airport: (Short Stay Pickup Point) – The Priority Pickup Point is adjacent to the Short Stay Car Park and can be utilized as a meeting point.
• Luton Airport: Costa Coffee- It is situated towards the left side of the baggage claim point when you pass through the arrivals.

If you haven’t received any information regarding driver’s identification and location, call us on +44 (0) 20 8050 4898. Our staff members are available 24/7 to respond to your queries instantaneously.

You can request the driver for the receipt when your journey is towards its end. Moreover, you can place request for receipt through email or call. Our representatives will provide you the receipt shortly.

Yes, we have a dedicated customer support team available 24/7 to assist you with any inquiries or concerns. You can reach us through our customer support hotline or via email. We value your feedback and are committed to providing prompt and reliable customer service.

Yes, we understand that plans can change. You can modify or cancel your booking by contacting our customer support team. Please note that cancellation policies may vary depending on the service and timing, so we recommend reviewing our terms and conditions for more details.

Horizon Minicab Service strictly follows its privacy policy which emphasizes on the protection of customer information. According to the privacy policy, your data will remain confidential. Our policy complies with GDPR which has imposed rule of protection so that the data is not exposed to intrusion

If you have any other questions or need further assistance, please don’t hesitate to reach out to our customer support team. We are here to ensure your journey with Horizon Minicab is smooth, enjoyable, and hassle-free.